Match Flame - Who Have You Missed Meeting?

What was the name of the venue?

When did you meet?

You have selected the Billing Queries Section. Click on a question below and you will be shown the answer.

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Are there any monthly charges?

What will the payment show as on my credit card statement?

I paid the registration fee but I can't log in to my account

Can I get a refund if the person doesn’t contact me?

Do I have to pay if someone contacts me?

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Are there any monthly charges?
No, don't worry there are no ongoing charges. After the initial registration fee the only additional charges are when you want to contact someone.

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What will the payment show as on my credit card statement?
The payments are handled by Paypal so they will appear on your statement as Paypal

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I paid the registration fee but I can't log in to my account
If you are having problems accessing your account please contact us by clicking on the Contact Us link at the bottom of the page.

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Can I get a refund if the person doesn’t contact me?
Unfortunately not, the charge is for us initiating the contact. If that person chooses not to respond then unfortunately there is nothing we can do to light that flame.

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Do I have to pay if someone contacts me?
No, the person making the contact is the person who pays the contact fee. We designed our system like this to prevent people contacting you who don’t know you.

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