Match Flame - Who Have You Missed Meeting?

What was the name of the venue?

When did you meet?

You have selected the Security Queries Section. Click on a question below and you will be shown the answer.

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Are my details safe and secure?

What information do you send out to people when I want to make contact with them?

I don’t want someone knowing my email address as it is a work email address

Are my credit card details secure?

I think someone has got access to my Matchflame account.

I can't log in to my Matchflame account.

I have clicked on the Forgotten My Password link but I haven't received an email with my log in details.

I am going to meet someone who made contact via the Matchflame website.

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Are my details safe and secure?
Yes, we keep all your information secure. There are various security measures put in place to protect your data.

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What information do you send out to people when I want to make contact with them?
We send them your name and your email address only. If you want to give out your phone number then you need to include this in your Message.

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I don’t want someone knowing my email address as it is a work email address
If you don’t want to get into trouble at work them we would recommend that you register a new email address with a company such as Hotmail

See www.hotmail.com for more details.

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Are my credit card details secure?
All our payments are handled by Paypal. Here at Matchflame we don’t actually get access to your card information as all payments are cleared by Paypal, we only receive the notification that your payment has cleared. For more information on Paypal click below

See www.paypal.co.uk for more details.

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I think someone has got access to my Matchflame account.
If you think someone has accessed your Matchflame account then we recommend that you log in and change your password immediately.

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I can't log in to my Matchflame account.
If you are having problems logging in click on the Forgotten My Password link. Follow the steps and your account log in details will be sent through to your email address that you used when first registering.

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I have clicked on the Forgotten My Password link but I haven't received an email with my log in details.
If you have not received an email within 10 minutes then firstly check that you are accessing the correct email account. If this is correct then please contact us immediately by clicking on the Contact Us link at the bottom of this page. Please tell us your email address, your name and the date that you first registered. This information will then be passed onto our Technical Support section and you will receive a response from us within 48 hours.

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I am going to meet someone who made contact via the Matchflame website.
If you are meeting someone then take care and think. Meet in a public place and use your common sense. For more information on meeting up with someone please see our Tips And Advice section. Remember at Matchflame we don’t have a vetting procedure so ensure your own safety by sticking to our advice. Having said that, most importantly though have fun!

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